Warranty and returns

Before dispatch we:

• power on the equipment and check that it works;
• test it on a test bench.

We will send a photo or video of the test on request, free of charge.

• 12 months — the supplier’s warranty (documented by invoice and delivery note) for items bought from official distributors.
• 6 months — warranty from ElectroEU.

The warranty period is shown on the product page.

The warranty period is shown on the page of each used item: from 1 to 3 months.

The warranty covers:

• repair or replacement of faulty equipment;
• a refund if there is no replacement.

You can return an item within 14 days if it does not suit you. The item must be in the same condition in which you received it.

• Returns apply to used items as well, but not to made-to-order items.
• The buyer pays for delivery when returning an item.
• We refund the money within 3 working days after we receive the item.

The same terms apply to orders from abroad: the buyer pays the shipping when returning an item.

• mechanical damage;
• overvoltage and incorrect connection;
• self-repair or disassembly of the equipment.

Call +38 (050) 367-62-12. Give the order number and the part number, and describe the fault (an error code, a photo or a video will help).

• We review the claim within 7 days.
• We pay for shipping in a warranty case if a factory defect is confirmed; in other cases the buyer pays. The same applies to orders from abroad.

Email for enquiries: info@electroeu.com.

Equipment that is not covered by the warranty can be sent for repair — see “Repair”.