Frequently asked questions

The product page shows the status “in stock” or “out of stock”. The stock quantity is not shown. A manager confirms availability, delivery and payment after you place the order.

Press “Notify me when available” on the product page and leave a phone number or an email (one is enough). A manager will see your request and we will contact you within an hour during working hours.

We agree the supply time with you when we confirm the order. Made-to-order items require prepayment.

The catalog includes both new and used equipment. The condition is shown on each product page: “New” or “Used”; for used equipment the warranty period (from 1 to 3 months) is given on the page.

New: 12 months of the supplier’s warranty for items bought from official distributors, plus 6 months of our own warranty. Used: the period of 1 to 3 months is shown on the product page. More in “Warranty and returns”.

We power the equipment on, check that it works and test it on a bench. On request we send a photo or video of the test free of charge.

If documentation (PDF) is available for the item, it is in the “Documentation” block on the product page: you can view or download it. If there is none on the website, we will send it on request free of charge.

An invoice and a delivery note (electronic copies by email, originals in the parcel); for repairs, a service completion certificate together with the equipment.

Yes. Choose “Company” at checkout and enter your VAT ID: we issue an invoice for bank transfer.

By SWIFT bank transfer against an invoice, in EUR or USD (your choice). The price is fixed at the NBU rate on the day the invoice is issued; our bank details are in the invoice. More in “Delivery and payment”.

Transfer to the seller’s card, bank transfer against an invoice, Nova Poshta cash on delivery. A manager agrees the method with you; made-to-order items require prepayment.

By Nova Poshta to a branch, a parcel locker or by courier. The cost is at the carrier’s rates and is paid by the recipient on receipt; we add no mark-up of our own. We dispatch on the day the order is agreed if payment or confirmation of cash on delivery is received before 18:00. More in “Delivery and payment”.

Yes, on request: contact us with the list of items and the destination country and we will quote the delivery.

Yes, in the order form you can enter the name and phone of another person.

Yes, within 14 days if the item does not suit you and is in the same condition; the buyer pays for delivery when returning. This does not apply to made-to-order items. Details on the “Warranty and returns” page.

Yes: variable frequency drives, PLCs, servo drives, power supplies, operator panels, flow meters. Diagnostics is free, the warranty on repairs is 6 months. More in “Repair”.