Delivery and payment

• Add items to the cart and go to checkout.
• Enter your name, phone and delivery method; if needed, another recipient and a comment (email is optional).
• A manager will call you, confirm the order and agree on payment.
• We test the equipment before dispatch (see “Warranty and returns” for details).

There is no payment on the website: you pay nothing when you place the order.

On the website an item is either “in stock” or “out of stock”. The stock quantity is not shown. If an item is out of stock, press “Notify me when available” on the product page and we will contact you within an hour during working hours.

We agree the supply time for made-to-order items with you when we confirm the order.

We deliver by Nova Poshta to a branch, a parcel locker or by courier to your address. You choose the city, branch or address in the Nova Poshta module at checkout.

The delivery cost is calculated at the carrier’s rates and paid by the recipient on receipt. We add no mark-up of our own to delivery.

• We dispatch on the day the order (or the supply) is agreed if payment or confirmation of cash on delivery is received before 18:00; otherwise on the next working day.
• Pickup from our warehouse in Kyiv, Revutskoho St. 40B, by phone call or arrangement.
• Nova Poshta delivery usually takes 1–3 days after dispatch.

Working hours: daily 09:00–19:00.

We ship outside Ukraine on request. Send us the list of items and the destination country by phone or email, and a manager will quote the delivery cost and terms for your order.

The payment method is agreed with a manager.

Orders from abroad: payment by SWIFT bank transfer against an invoice.

• The invoice is issued in EUR or USD — you choose the currency (the same EUR / USD choice as on the website).
• The price is fixed at the official rate of the National Bank of Ukraine (NBU) on the day the invoice is issued.
• All bank charges are paid by the payer (OUR): you pay your bank, any intermediary banks and our bank, so that the full invoice amount reaches our account.
• Our bank details are given in the invoice.

Orders within Ukraine: available methods:

• transfer to the seller’s card;
• bank transfer against an invoice (we accept payment from everyone);
• Nova Poshta cash on delivery — for all orders.

Made-to-order items require prepayment. We send the payment details after the order is confirmed.

Prices in the catalog are set in Ukrainian hryvnia (UAH). On the English site they are shown in EUR or USD at the NBU rate for information; the amount you pay is the one fixed in the invoice.

At checkout choose “Private person” or “Company”. A company enters its VAT ID; by placing the order you confirm that you are buying as a business, and we issue the invoice to the company.

Private persons in the EU have the right to return an item within 14 days — see “Warranty and returns”.

With your order you receive an invoice and a delivery note: electronic copies by email, originals in the parcel. After a repair we issue a service completion certificate and send it together with the equipment.

We recommend inspecting the parcel on receipt. If you notice damage, draw up a damage report with the carrier’s representative and contact us.

We ship with a declared value that always equals the value of the equipment. If it is damaged in transit, compensation is arranged under the carrier’s insurance: we will help you file the claim, and all you need to do is draw up the report on receipt.

Phone: +38 (050) 367-62-12

Email for enquiries: info@electroeu.com.